Q1: What products do you sell?
A1: We offer a wide range of alcoholic beverages, including but not limited to, wine, whiskey, vodka, rum, gin, tequila, and a variety of liqueurs. We also provide a selection of mixers, and accessories relevant to cocktail making and liquor consumption.
Q2: Can I purchase alcohol online legally?
A2: Yes, it is legal to purchase alcohol online in many areas, but there are specific laws and regulations that vary by location. We comply with all federal, state, and local laws regarding the sale and shipment of alcohol. You must be of legal drinking age to place an order, and an adult signature is typically required upon delivery.
Q3: How do I know if you can deliver to my area?
A3: Delivery locations can be limited due to local laws. Please check our shipping policy page or enter your address in the checkout form to view what your shipping rate would be.
Q4: What is the minimum age for purchasing alcohol from your store?
A4: The minimum age for purchasing alcohol is determined by the laws of Australia is 18, you are not allowed to make a purchase at our store if your age is below 18 years old.
Q5: How can I pay for my order?
A5: We accept various payment methods, including credit cards, debit cards, and some online payment platforms such as AliPay and WeeChat pay and other. Please refer to the checkout page to confirm if your payment method is accepted.
Q6: Is there a minimum order amount?
A6: No, we do not have a minimum order requirement, but we do offer free shipping on certain order sizes. Check our offers page for the latest deals.
Q7: What are the delivery charges?
A7: Delivery charges vary depending on the location, speed of delivery, and size of your order. Exact charges will be calculated at checkout.
Q8: How long will my delivery take?
A8: Delivery times vary based on your location and the shipping option you select. Standard delivery times are typically between 2-10 business days. Express shipping options are available too.
Q9: Can I track my order?
A9: Yes, once your order is shipped, you will receive a tracking number via email that you can use to track your package.
Q10: What is your return policy?
A10: Under the Australian Consumer law every customer entitled to return a purchased product for a refund. We have a 90-day return policy. However, if there is an issue with your order, such as a damaged or incorrect product, please contact our customer service immediately to resolve the issue. Please review our refund policy for more detailed information.
Q11: What should I do if I receive a damaged product?
A11: If you receive a damaged product, please contact our customer service within 24 hours of delivery with photographic evidence of the damage so we can arrange for a replacement or refund.
Q12: Do you offer gift services?
A12: Yes, we offer gift cards. You can select the option for a gift at a product page or checkout and provide the necessary details.
Q13: How can I contact customer service?
A13: You can contact our customer service team via email, phone, or live chat. Our contact details are available on the "Contact Us" page of our website.
Q14: Do you offer any discounts or loyalty programs?
A14: Yes, we have seasonal promotions and ongoing promotions. Sign up for our newsletter to stay informed about special offers and discounts.
Q15: Can I cancel or modify my order after placing it?
A15: Orders can be modified or canceled within a certain time frame after placing them. Please review our shipping policy for order modification information.
Q16: How do I put my details and details of another person, the recipient, when I send a gift.
A16: You need to complete the "Delivery" section with the details of the recipient of your gift. Then you will need to untick "Use shipping address as billing address" option in the "Payment" section and complete the drop down form with your details.