FAQ

 

What is the difference between craft spirits and regular spirits?
Craft spirits are typically produced in smaller batches with a focus on quality, ingredients, and flavour. Unlike mass-produced options, they often use unique botanicals and more refined distillation methods.

What makes Tasmanian gin special?
Tasmanian gin is known for its clean base, native botanicals, and small-batch production. The climate and water quality contribute to a smoother and more distinctive flavour profile.

What is sloe gin and how is it different from regular gin?
Sloe gin is made by infusing gin with sloe berries, resulting in a sweeter, richer, and fruit-forward spirit. It is often enjoyed on its own or in cocktails.

Do you deliver craft spirits Australia-wide?
We deliver to most locations across Australia. Delivery availability may vary depending on local regulations. Please refer to our shipping policy for details.

Can I return a bottle if I don’t like the taste?
We do not accept returns for opened or consumed products unless they are faulty. Our range is curated to reduce the risk of disappointment and make choosing easier.

What should I do if my bottle arrives damaged or leaking?
Please contact us as soon as possible and before opening the product. We may request photographs of the unopened parcel, packaging, and bottle condition to assess the issue.

How long does delivery take?
Delivery typically takes between 2–10 business days depending on your location. You will receive tracking details once your order is dispatched.

Can I cancel or change my order?
Orders can be modified or cancelled within a short time after placing them. Once processed or dispatched, changes may no longer be possible. Please refer to our cancellation policy for details.

Do you offer gift options?
Yes, many of our products are suitable for gifting. You can send orders directly to the recipient by entering their delivery details at checkout.